Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction and Acceptance

Welcome to Dubai Visit Experience. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Dubai Visit Experience ("Company," "we," "us," or "our"), a company registered in the United Kingdom (Company Registration Number: 01581922) with registered address at 35 Wilson Ridges Morrismouth, L39 3LJ, United Kingdom.

By accessing, browsing, or using our website (dubaivisitexperience.com) and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you must not use our website or services.

2. Definitions

For the purposes of these Terms:

• "Service" means the booking platform and information services provided through our website
• "Booking" means a reservation for Dubai attractions, tours, or activities made through our website
• "Attraction Partner" means third-party operators of attractions, tours, and activities
• "Ticket" means the electronic or physical voucher confirming your booking
• "User Account" means your registered account on our website
• "Content" means all information, text, images, videos, and other materials on our website

3. Services Provided

3.1 Nature of Services

Dubai Visit Experience operates as an intermediary booking platform connecting users with Dubai-based attractions, tours, and activities. We facilitate bookings but do not operate the attractions or provide the services directly. Our role is limited to:

• Providing information about available attractions and experiences
• Processing bookings and payments on behalf of Attraction Partners
• Issuing tickets and booking confirmations
• Providing customer support for booking-related inquiries
• Facilitating communication between users and Attraction Partners

3.2 Third-Party Services

All attractions, tours, and activities are operated by independent third-party Attraction Partners. These partners are responsible for:

• Operating the attraction or service
• Maintaining safety standards and procedures
• Providing qualified staff and equipment
• Complying with local laws and regulations
• Determining operating hours and availability

4. User Eligibility and Account Registration

4.1 Age Requirements

You must be at least 18 years old to make a booking through our website. If you are under 18, you must have permission from a parent or legal guardian to use our services.

4.2 Account Registration

To make a booking, you may need to create a User Account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms
• Provide false or misleading information
• Engage in fraudulent activity
• Abuse our services or staff
• Fail to pay for confirmed bookings

5. Booking Process and Confirmation

5.1 Making a Booking

When you make a booking through our website:

• You make an offer to purchase the selected attraction tickets or services
• We process your booking request with the Attraction Partner
• Upon successful processing, we send you a booking confirmation email
• The booking becomes binding when you receive the confirmation email

5.2 Booking Confirmation

Your booking confirmation will include:

• Booking reference number
• Details of the attraction or service booked
• Date and time of visit (if applicable)
• Number of tickets purchased
• Total amount paid
• Redemption instructions
• Terms specific to the attraction

5.3 Ticket Delivery

Tickets will be delivered via:

• Email (as PDF attachment or booking reference)
• SMS (for mobile tickets)
• Your User Account dashboard

You are responsible for ensuring you have access to your tickets. Print or save tickets to your mobile device before visiting the attraction.

6. Pricing and Payment

6.1 Prices and Currency

• All prices are displayed in the currency selected on our website
• Prices include applicable taxes unless stated otherwise
• Prices are subject to change without notice until booking is confirmed
• Special offers and discounts are subject to availability and specific terms

6.2 Payment Methods

We accept payment via:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital payment methods (as available)

6.3 Payment Processing

• Payments are processed securely through third-party payment processors
• Full payment is required at the time of booking
• Your card will be charged in the currency of your booking
• Additional foreign exchange fees may apply (charged by your bank)

6.4 Payment Security

We do not store your complete credit card information on our servers. Payment data is processed by PCI-DSS compliant payment processors.

7. Cancellations and Modifications

7.1 User-Initiated Cancellations

Cancellation policies vary by attraction and are specified at the time of booking. Generally:

• Cancellation requests must be submitted through your User Account or by contacting customer support
• Refund eligibility depends on the specific attraction's cancellation policy
• Some tickets are non-refundable or subject to cancellation fees
• Cancellations must be made within the specified timeframe before the visit date

7.2 Modification of Bookings

• Date or time changes are subject to availability and attraction partner approval
• Modification fees may apply
• Some bookings cannot be modified and require cancellation and rebooking
• Requests must be made at least 24-48 hours before the scheduled visit

7.3 Company-Initiated Cancellations

We reserve the right to cancel bookings in cases of:

• Payment failure or fraud
• Attraction closure or unavailability
• Force majeure events
• Violation of these Terms

In such cases, you will receive a full refund to your original payment method.

8. Refund Policy

8.1 Refund Eligibility

Refunds are processed according to the specific terms of each attraction booking. Please refer to our separate Refund Policy for complete details.

8.2 Refund Processing Time

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may add additional 5-7 business days

8.3 Non-Refundable Circumstances

No refund will be issued for:

• No-shows (failure to appear at the attraction)
• Late arrivals that result in denied entry
• Failure to meet attraction requirements (age, height, health restrictions)
• Voluntary departure or dissatisfaction with the experience
• Non-refundable bookings as specified at time of purchase

9. User Responsibilities and Conduct

9.1 Ticket Usage

You agree to:

• Use tickets only for their intended purpose
• Not resell, transfer, or duplicate tickets without authorization
• Arrive on time with valid identification if required
• Present tickets (printed or digital) for scanning at the attraction
• Comply with attraction rules and staff instructions

9.2 Prohibited Activities

You must not:

• Use our services for any illegal purpose
• Engage in fraudulent transactions
• Attempt to circumvent payment systems
• Use automated systems (bots) to make bookings
• Misrepresent your identity or booking details
• Interfere with the operation of our website
• Upload malicious code or viruses
• Scrape or copy our content without permission

9.3 Health and Safety Requirements

• Ensure you meet all health and safety requirements for activities
• Disclose any medical conditions that may affect participation
• Follow all safety instructions provided by attraction staff
• Supervise children in your party at all times
• Respect age, height, and weight restrictions

10. Limitations of Liability

10.1 Service Provider Role

As an intermediary booking platform, we are not responsible for:

• The quality, safety, or legality of attractions and services
• Actions or omissions of Attraction Partners
• Injuries, damages, or losses incurred during activities
• Attraction closures, schedule changes, or cancellations
• Weather-related disruptions or force majeure events

10.2 Liability Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We provide our services "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the specific booking

10.3 Third-Party Content

We are not responsible for:

• Accuracy of information provided by Attraction Partners
• Content on linked third-party websites
• Reviews and comments posted by other users

11. Intellectual Property Rights

11.1 Our Content

All content on our website, including but not limited to:

• Text, graphics, logos, images, and videos
• Software and website design
• Trademarks and branding
• Compiled data and databases

is owned by or licensed to Dubai Visit Experience and protected by intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• Print or download tickets for your bookings
• View and download content for personal reference

11.3 Restrictions

You may not:

• Reproduce, distribute, or display our content commercially
• Modify or create derivative works
• Remove copyright or proprietary notices
• Use our trademarks without written permission

12. User-Generated Content

12.1 Reviews and Comments

When you post reviews, comments, or other content on our website, you:

• Grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content
• Represent that you own or have rights to the content
• Agree not to post offensive, defamatory, or illegal content
• Understand that we may moderate, edit, or remove content at our discretion

12.2 Content Standards

User content must not:

• Contain hate speech, discrimination, or harassment
• Include personal information of others
• Infringe intellectual property rights
• Contain spam or commercial solicitations
• Include false or misleading information

13. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

14. Indemnification

You agree to indemnify, defend, and hold harmless Dubai Visit Experience, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your conduct at any attraction or activity

15. Dispute Resolution

15.1 Complaints Procedure

If you have a complaint:

1. Contact our customer support team via email or phone
2. Provide your booking reference and detailed description of the issue
3. We will investigate and respond within 10 business days
4. If unresolved, you may escalate to our management team

15.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Alternative Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiations. If unsuccessful, disputes may be referred to mediation or arbitration as mutually agreed.

16. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes)
• War, terrorism, or civil unrest
• Government actions or restrictions
• Pandemics or public health emergencies
• Strikes or labor disputes
• Internet or telecommunications failures
• Acts of Attraction Partners

In force majeure situations, we will make reasonable efforts to provide alternative solutions or refunds where appropriate.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity or third party without restriction.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dubai Visit Experience regarding the use of our services, superseding any prior agreements.

21. Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date

Continued use of our services after changes constitutes acceptance of the modified Terms.

22. Contact Information

For questions about these Terms or our services, please contact us:

Dubai Visit Experience

35 Wilson Ridges Morrismouth
L39 3LJ
United Kingdom

Email: info@dubaivisitexperience.com
Phone: +44 023 6489 309
Company Registration: 01581922

Customer Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

These Terms & Conditions were last updated on January 1, 2025 and are effective immediately.

By using Dubai Visit Experience services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.